Shipping fees are calculated on a "per order," "per item," "package size," or "per pound" basis and is based on the shipping option you select. We sometimes offer free shipping for specific shipping options in select categories, or free shipping sitewide. In the Continental USA, orders over $150 (USD) ship for free, excluding some select items. For more information on FREE shipping over $150 (USD) click here.
Free shipping offer applies only to online orders totaling over $150 before taxes & shipping, using standard fulfillment/shipping method. Click Here for FREE Shipping Terms & Conditions.
Free shipping offer applies only to domestic shipments within the Continental United States (48 States). Oversized and overweight items and/or shipments, chemicals, and hazardous materials are excluded from this offer and may incur an additional shipping cost.
Note that we may not know the size and weight of the item(s) you are ordering until your order has been processed. If your order is oversized and/or overweight and does not qualify for our free shipping offer, you will be contacted by a sales representative with a shipping quote. We will not process your oversized/overweight order until we have approval on the shipping quote.
Dealer orders do not qualify for free shipping.
Shipping methods for standard orders are UPS Ground service or USPS.
Fulfillment time is the time it takes to collect and package your product. Our fulfillment time is calculated in business days:
- 3-5 business days for In Stock products
- 3-30 business days for Special Order products (Hydro-Turf, Custom Seat Covers, etc.)
- 3-60 business days for Backordered products
85% of our orders are shipped within 3-5 business days.
- Fulfillment time does not include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time.
- The stock you see on our website is calculated based on our manufacturer's availability for each product within the time frame of 30 days.
- Our fulfillment averages do not account for the time an order might be put on hold.
- Fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 10 days.
How to change shipping information
Should you need to change your shipping information after your initial purchase please contact your sales representative at 800-241-4544 / 954-785-2684. In most cases, we require that your shipping and billing address match in order to confirm shipment.
Need to change your shipping or pickup options?
You may change your shipping options prior to beginning the shipping process. This is usually within 3-4 days of placing your order. This timeframe may be reduced during peak volume times (EG-holidays, summer, etc.).
Shipping Confirmation & Order Cancellations
Merchandise damaged in shipping must be returned to our shipping department within 14 days of the invoice date. Therefore, please inspect all boxes upon delivery. All damage claims are to be reported to the freight carrier. All returns must have a Return Authorization Number. In order to acquire an RA number, please contact our sales department at 800-241-4544 / 954-785-2684 or email firstname.lastname@example.org. Please also document damage to all areas of shipping packaging and product (if opened). This will help us to quickly process damaged merchandise returns.